Login: Difference between revisions
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On the login page, click “request a new password”: | On the login page, click “request a new password”: | ||
[[File:Phenom Password Request Step 1.png|thumb]] | [[File:Phenom Password Request Step 1.png|none|thumb]] | ||
Enter your username and click “Request Reset”: | Enter your username and click “Request Reset”: | ||
[[File:Phenom Password Request Step 2.png|thumb]] | [[File:Phenom Password Request Step 2.png|none|thumb]] | ||
After a few minutes you should receive a password reset email. Copy paste the link into your web browser (if it redirects to the login page, copy paste the link and refresh the page again): | After a few minutes you should receive a password reset email. Copy paste the link into your web browser (if it redirects to the login page, copy paste the link and refresh the page again): | ||
[[File:Phenom Password Request Step 3.png|thumb]] | [[File:Phenom Password Request Step 3.png|none|thumb]] | ||
Enter a new password, click “Reset Password”. | Enter a new password, click “Reset Password”. | ||
[[File:Phenom Password Request Step 4.png|thumb]] | [[File:Phenom Password Request Step 4.png|none|thumb]] | ||
Login with your username and new password. | Login with your username and new password. | ||
[[File:PHENOM_Login_Screenshot.png|thumb]] | [[File:PHENOM_Login_Screenshot.png|none|thumb]] | ||
Revision as of 08:44, 12 August 2022
PHENOM users will be prompted for a username and password upon login. Each user should have a unique username. If a user has set up Two-Factor Authentication previously, this authentication will be requested after the username and password is verified.
Requesting an Account
To request a new user account to PHENOM:
- Contact your organization's PHENOM administrator and request access
or
- email INQUIRIES@SKAYL.COM
- Include your organization's name, your full name, your email address, phone number in the email
Logging Into PHENOM
Login Using Username and Password
- Go to your PHENOM portal URL
- Enter your username
- Enter your password (of this is your first time logging in, enter the password provided to you. Once you are logged in, you can change your password in Settings)
-
Screenshot of PHENOM Portal Login Prompt
Logging in with Two-Factor Authentication
Once you have set up Two-Factor Authentication, you will need access to your mobile device to login to your PHENOM account.
- At the Login prompt, enter your PHENOM username and password
- Upon successful password verification, PHENOM will request your Authenticator passcode
- Open the Authenticator app on your phone
- Under PHENOM, you will find the Authenticator passcode, enter this code into PHENOM
- You are now logged into PHENOM
Requesting a New Password
To request a new password to PHENOM:
On the login page, click “request a new password”:
Enter your username and click “Request Reset”:
After a few minutes you should receive a password reset email. Copy paste the link into your web browser (if it redirects to the login page, copy paste the link and refresh the page again):
Enter a new password, click “Reset Password”.
Login with your username and new password.
