FAQ
How do I submit a ticket?
If you have an issue or a questions, you can email us at support@phenomportal.com. We'll have you up and running as soon as possible.
We welcome your feedback! If you've identified a bug, need help with user access, or have recommendations for future features, please email us at support@phenomportal.com.
How often will new PHENOM features be released?
We’re constantly working to improve and extend PHENOM, both the software and the underlying data models and content. We'll always be making little tweaks to make things simpler for you, but of course, we have major new feature additions planned as well. Those improvements are released about every three weeks.
Your Dashboard lists the most recent updates made, and we send out emails when there is major update available.
Best of all, all software updates, enhancements, new modules as well as extensions to your data model are included in your licensing fee.